“Confirmation of Mannas Subscription”
Includes a link to Manage Subscriptions
“Confirmation of your order MNxxxxxx”
Contains payment and order details for your 1st delivery
Subscription Payment & Checkout
Subscription payments are made through a different payment gateway (Stripe), and the Checkout process for Subscriptions looks different from regular/one-time purchases.
Regular purchase vs. Subscription – Payment Methods
- Subscription payments are made through a different payment gateway (Stripe) from regular/one-time purchases.
- For Subscriptions, we accept Visa, MasterCard, American Express and Apple Pay.
Regular purchase vs. Subscription – Checkout Page
- The checkout process looks different for Subscription and regular purchases.
- (If you buy a Subscription together with a regular purchase, you will be directed to the Subscription Checkout.)
- If you intended to purchase a Subscription but paid for a regular purchase by accident, please contact us so that we can update your Account with a new Subscription. You will be asked to re-enter your payment information.
Regular purchase vs. Subscription – Email Notifications
- After purchasing a Subscription, you will receive 2 emails with the titles:
- Once your order has been shipped, you will receive another email with the subject “Your order has been shipped”.
Change payment method
- Please go to:
- Login > My Account - Manage Subscriptions > Billing information > Payment method: Update > enter credit card details > Update
Change billing address
- Please go to:
- Login > My Account - Manage Subscriptions > Billing information > Billing information - Edit > enter address > Save
- If payment fails using your payment details, we will retry every 7 days, up to 4 times.
- After 4 unsuccessful tries, your Subscription will be automatically cancelled, and a notification will be sent to your email.
- To reactivate your Subscription with a new payment method, please go to: Login > My Account - Manage Subscriptions > My Subscriptions > Reactivate
- Please update your payment details here: Login > My Account - Manage Subscriptions > Billing information > Payment method - Update > enter credit card details > Update
How do I check the records of past deliveries?
- You can check the payment and shipping details of your past deliveries here:
- Login > My Account > click order number
You can buy Regular Purchase purchases together with a Subscription purchase.